Anna99 Book Custom Stationery ("Anna99 Book," "we," "us," or "our") operates the website anna99book.shop (the "Website"). We are committed to protecting the privacy and security of every visitor and customer. This Privacy Policy provides a comprehensive explanation of how we collect, use, store, disclose, and safeguard your personal information when you access our Website, communicate with us, or use any of our custom stationery services. By using our Website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide Directly
We collect personal information that you voluntarily provide to us through various interactions, including but not limited to:
- Contact Forms & Quote Requests: When you fill out a contact form or request a quote on our Website, we collect your full name, email address, phone number, and any message or project details you include in the form.
- Order Placement: When you place an order for custom stationery, we collect your full name, billing address, shipping/delivery address, email address, phone number, and payment-related information (such as payment method and transaction reference).
- Email & Phone Communication: When you contact us via email at hello@anna99book.shop or by phone at +91 96786 87689, we may retain the content of your communications, including attachments, for record-keeping and customer service purposes.
- In-Person Visits: If you visit our studio at 326 Gali Sangt Trashan, Dariba Kalan, Chandni Chowk, New Delhi, Delhi 110006, India, we may collect your name and contact details for appointment records.
- Newsletter Subscription: If you subscribe to our newsletter or marketing updates, we collect your email address and, optionally, your name.
- Design Files & Content: When you provide logos, images, text content, or other materials for your custom stationery project, we store these files securely for the duration of the project and a reasonable period thereafter.
1.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically through standard web technologies:
- Device Information: We may collect your device type (desktop, mobile, tablet), operating system and version, screen resolution, and browser type and version.
- Network Information: We may collect your Internet Protocol (IP) address, Internet Service Provider (ISP) information, and approximate geographic location based on your IP address.
- Usage Data: We may collect information about how you interact with our Website, including the pages you visit, the time and date of your visit, the duration of time spent on each page, the referring URL (the website that directed you to our site), and the links you click within our Website.
- Browser Cookies & Local Storage: We use cookies and similar technologies as described in Section 7 below.
1.3 Information from Third Parties
We may receive limited information about you from third-party sources in the following circumstances:
- Referrals: If another customer or business partner refers you to us, they may share your name and contact information with us so we can reach out to you.
- Social Media: If you interact with our business profiles on social media platforms (such as Instagram or Facebook), we may collect publicly available information from your profile.
- Analytics Providers: We may receive aggregated, anonymized data from analytics service providers about Website traffic patterns and user demographics.
2. How We Use Your Information
We use the personal information we collect for the following specific purposes:
2.1 Service Delivery
- To respond to your inquiries, quote requests, and customer support questions in a timely manner.
- To process, produce, and fulfill your custom stationery orders according to your specifications.
- To communicate with you about your project status, design proofs, production updates, and delivery schedules.
- To manage your account and maintain records of your orders and preferences for future reference.
2.2 Website Improvement
- To analyze Website traffic and usage patterns so we can improve the design, content, and functionality of our Website.
- To identify and fix technical issues, errors, or security vulnerabilities on our Website.
- To understand which services and products are most popular among our visitors and customers.
2.3 Marketing & Communication (with Your Consent)
- To send you promotional emails about new services, special offers, or seasonal stationery collections — only if you have opted in to receive such communications.
- To share project showcases or portfolio updates that may be relevant to your interests.
- You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
2.4 Legal Compliance
- To comply with applicable laws, regulations, and legal processes under Indian law.
- To enforce our Terms of Service and protect our legal rights.
- To prevent fraud, unauthorized access, or other illegal activities.
3. Legal Basis for Processing (Under Indian Law)
We process your personal information based on the following legal grounds as applicable under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA):
- Consent: You have given us clear consent to process your personal data for specific purposes (e.g., submitting a contact form, subscribing to a newsletter, or placing an order).
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., fulfilling your stationery order).
- Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services and Website, provided these interests do not override your fundamental rights.
- Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject under Indian law.
4. Information Sharing and Disclosure
We do not sell, trade, rent, or lease your personal information to any third party for their marketing purposes. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Examples include:
- Shipping & Courier Partners: We share your name, delivery address, and phone number with courier services to deliver your completed stationery orders.
- Payment Processors: If you make a payment online, your payment information is processed by secure, PCI-compliant payment processors. We do not store your full credit/debit card numbers on our servers.
- Web Hosting & Analytics: Our Website is hosted by third-party hosting providers, and we use analytics tools to understand Website usage. These providers may have access to anonymized or aggregated data.
- Printing Partners: In certain cases, we may work with specialized printing partners to fulfill specific orders. Only the information necessary for production (such as design files and delivery details) is shared.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law, regulation, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation or lawful request from government authorities.
- Protect and defend the rights, property, or safety of Anna99 Book, our customers, or the public.
- Prevent or investigate possible wrongdoing in connection with our services.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so. For example, if you agree to have your completed stationery project featured in our portfolio or on our social media channels.
5. Data Security
We take the security of your personal information seriously and implement a range of administrative, technical, and physical security measures to protect it from unauthorized access, alteration, disclosure, or destruction:
- Encryption: Our Website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers.
- Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job duties. All staff members are trained on data privacy and security practices.
- Secure Storage: Digital files containing personal information are stored on secure servers with firewall protection. Physical documents are stored in locked cabinets with restricted access.
- Regular Reviews: We periodically review our data collection, storage, and processing practices to ensure they remain appropriate and secure.
- Incident Response: In the unlikely event of a data breach, we have procedures in place to promptly investigate the incident, mitigate any harm, and notify affected individuals and relevant authorities as required by law.
While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to protect your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:
- Order Records: We retain order-related information (customer name, contact details, order specifications, invoices) for a period of 7 years from the date of the transaction, as required for tax and accounting compliance under Indian law.
- Design Files: Custom design files and project materials are retained for 12 months after project completion, after which they are securely deleted unless you request otherwise.
- Communication Records: Email correspondence and inquiry records are retained for up to 3 years for customer service and quality assurance purposes.
- Website Analytics Data: Anonymized analytics data may be retained indefinitely for trend analysis and Website improvement purposes.
- Marketing Preferences: If you unsubscribe from marketing communications, we will retain your email address on our suppression list to ensure we do not send you further marketing emails.
When personal information is no longer needed, we will securely delete or anonymize it so that it can no longer be associated with you.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our Website.
7.1 What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to provide information to the website owners.
7.2 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic features such as page navigation, form submissions, and security. The Website cannot function properly without these cookies.
- Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this data to improve our Website's performance and content. We may use services such as Google Analytics or similar analytics platforms for this purpose.
- Preference Cookies: These cookies allow the Website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device and delete them individually or all at once.
- Block third-party cookies.
- Block cookies from specific websites.
- Block all cookies from being set.
- Delete all cookies when you close your browser.
Please note that if you choose to block or delete cookies, some features of our Website may not function properly or your user experience may be affected.
8. Third-Party Links
Our Website may contain links to third-party websites, services, or platforms that are not operated or controlled by Anna99 Book. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices, content, or security of any third-party websites. We strongly encourage you to review the privacy policy of every website you visit before providing any personal information. The inclusion of a link on our Website does not imply endorsement of the linked website or its content.
9. Children's Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or store personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at hello@anna99book.shop so we can take appropriate action.
10. Your Rights Under Indian Data Protection Law
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian data protection regulations, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a summary of the personal data we hold about you and the processing activities related to it.
- Right to Correction: You have the right to request correction or completion of inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions (such as data we are required to retain for tax or legal compliance).
- Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
- Right to Grievance Redressal: You have the right to register a complaint or grievance with us regarding the processing of your personal data. We will respond to your grievance within a reasonable timeframe.
- Right to Nominate: Under the DPDPA, you have the right to nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, please contact us using the details provided in Section 14 below. We will respond to your request within 30 days of receiving it. We may ask you to verify your identity before processing your request to protect your privacy and security.
11. International Data Transfers
Anna99 Book primarily operates within India, and your personal information is stored and processed on servers located in India. In certain limited circumstances, your data may be transferred to or accessed from locations outside India (for example, if we use a cloud-based service provider with servers in other countries). In such cases, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable Indian data protection laws.
12. Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit indicating that you do not want to be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, our Website does not respond to DNT signals. However, you can manage your privacy preferences through your browser's cookie settings as described in Section 7.3 above.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post the revised Privacy Policy on our Website.
- For significant changes, we may also notify you by email (if you have provided your email address) or through a prominent notice on our Website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any complaints, concerns, or grievances regarding the processing of your personal information, you may contact our Grievance Officer:
Grievance Officer
Anna99 Book Custom Stationery
326 Gali Sangt Trashan, Dariba Kalan
Chandni Chowk, New Delhi, Delhi 110006, India
Email: hello@anna99book.shop
Phone: +91 96786 87689
We will acknowledge your grievance within 48 hours and endeavor to resolve it within 30 days from the date of receipt.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us through any of the following channels:
Anna99 Book Custom Stationery
326 Gali Sangt Trashan, Dariba Kalan
Chandni Chowk, New Delhi, Delhi 110006, India
Email: hello@anna99book.shop
Phone: +91 96786 87689
Website: anna99book.shop
Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM (IST)